Delivery, subscriptions and replacements

Delivery

We deliver within the UAE. Delivery is free in Dubai; elsewhere in the UAE a delivery charge is added and shown at checkout, before you pay.

Delivery issues

If your order has not arrived within 7 business days of your shipping confirmation, please contact us and we will look into it.

Subscriptions

Monthly subscriptions renew each month on the date of your original purchase. 3-month plans renew every 3 months. Your card is charged automatically 3 days before your next shipment is prepared.

Pausing your subscription

You can pause your subscription for up to 3 months. Email us at hello@kwelio.com at least 5 days before your next billing date.

Cancelling your subscription

You can cancel at any time by email, with no cancellation fee. Cancellations we receive at least 5 days before the next billing date take effect straight away. If we receive your cancellation within 5 days of billing, there may be one final charge for the upcoming shipment.

Skipping a month

You can skip one month in each 12-month subscription period, at no charge. Email us at least 5 days before your billing date.

The LioBox and refills

Your first supplement order comes with a LioBox, free. After that, each order brings a new refill spool for the LioBox you already have. The LioBox is yours to keep.

Refunds, returns and replacements

Because supplements are personal and perishable, we do not offer refunds and we do not accept returns.

Damaged orders

If your order arrives damaged, we replace it. Email hello@kwelio.com with your order number and a photo of the damage, and we will arrange a replacement.

Seller

Beads by Kwelio products are sold by Kwelio Food Supplements Trading LLC, Dubai, United Arab Emirates.

Contact

For subscription changes, delivery questions or a damaged order, email hello@kwelio.com.